Finding a Window Dealer or Contractor: Questions to Ask
If you’re considering replacing your windows, choosing a reputable and knowledgeable contractor to handle the ordering and window installation in Concord CA can be an intimidating endeavor. A good window dealer or contractor can make a significant difference in protecting the investment you are making as well as the quality of the windows themselves. Choosing the cheapest price, you’re quoted or the first advertisement that you receive might leave you wishing that you had done more research.
In this guide we’ll provide insights on how to choose window dealer or contractor wisely and what questions to ask.
For how long have you been in business, and how often do you sell/install windows versus other home improvement products?
The longevity of a company or professional whose window and door products have been successfully installed for a long time encourages trust, and they will likely know the industry and be up-to-date on best practices.
It is crucial that weathertight installation is done by contractors who specialize in exterior renovations like roofing, siding, and windows, for example. It’s probably not a good idea to hire a company that does kitchen remodels and also installs windows.
It might seem convenient to buy windows and doors from a big box retailer, but these stores don’t specialize in windows and doors, lack expertise, and may not be able to offer the customization or specialization you need.
Do you have any testimonials or past customers I can contact?
Dealers and contractors with a good reputation should have a list of happy clients. Consider asking for photos of past work, testimonials from recent customers, or even the contact information of homeowners who can provide an account of their own experiences. Before contacting the company, you may be able to gather some of this information through their social media pages. Neighborhood apps like NextDoor or review sites like Yelp may also serve as helpful resources for your initial investigation.
To find out if there have been complaints filed or if disputes went unresolved, check the Better Business Bureau and other local review sites.
Can you tell me what is included in my estimate – are there any unexpected costs I should be aware of?
It is never pleasant to be surprised with a bill for additional services or upgrades after a project has been completed. When getting an estimate, ask exactly what’s included and what’s not. Depending on the dealer or contractor, some will pick up and dispose of your old windows for free, while others will leave them at your home for you to dispose of. Occasionally, companies offer limited-time deals to add pressure. You should consider what they are gaining by encouraging a quick sign-off on your order if this is their strategy. It is important that you ask for full transparency, including information about payment schedules, in order to prevent unexpected work or unanticipated expenses.
Would my replacement windows be covered by a warranty, and does your company offer an additional warranty on installation or workmanship?
Whenever you choose a dealer or contractor, make sure he or she is familiar with the warranties offered by the manufacturer. They should also be able to explain the difference between a manufacturer’s warranty that covers the glass and any product defects, and a warranty or assurance of installation work, which can lead to significant issues unrelated to the quality or health of the window itself. It is usually possible to determine a problem with workmanship or installation within a short period of time, so even a short-term warranty on window installation in Concord CA can be valuable.
Does this work require a permit, and if so, can you help me obtain one?
Permitting and dealing with city officials can be challenging. Depending on the type of installation you choose, your dealer or contractor may be able to guide you in this process, or they may handle it themselves as part of their overall project costs. Permits may have fees, so they should also be able to prepare you for these costs.
Could you please tell me how you will handle my inquiry if I’m not satisfied with the installation or have questions after the product is installed?
When you are working with a reputable dealer or contractor, they will likely have a process in place to deal with questions or complaints during and after the project. It is important to know that a smaller company will provide a warranty for their work and that they will be easily accessible should issues arise, even several months after the work has been completed. Ensure you have a clear understanding of the types of issues the dealer or contractor is responsible for resolving (installation-related issues) and when to contact the manufacturer.
Window Installation Concord CA
At Best Exteriors, we stand behind our commitment to working with professionals who adhere to the highest industry standards. We ensure that your installers provide you with superior customer service and the knowledge and skills needed to complete the job successfully. You can count on us for all your home improvement needs. We offer free in-home estimates for window installation in Concord CA! Browse our selection and contact us today!